Site Terms & Conditions and Privacy Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

These Site Terms & Conditions and Privacy Policy apply to the website, applications, products, services, email communications, and text-messaging programs operated by Total Sports Repair, Inc., doing business as TSR Hockey (“TSR Hockey,” “Company,” “we,” “us,” or “our”).

By accessing or using our website or services, you agree to these Terms & Conditions and acknowledge the practices described in this Privacy Policy.

Terms & Conditions

Use of the Website

By accessing this website, you represent that you are legally entitled to do so and to use the information and services made available through the website. You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of, restrict, or inhibit another person’s use of the website.

You may not attempt to gain unauthorized access to the website, interfere with its operation, introduce malicious code, collect information through unauthorized automated means, or use its content for an unlawful or unauthorized purpose.

Trademarks and Intellectual Property

The trademarks, business names, logos, service marks, graphics, text, photographs, software, and other content displayed on this website are owned by or licensed to Total Sports Repair, Inc. and may be protected by applicable intellectual-property laws.

Nothing on this website grants any license or right to use the Company’s trademarks, intellectual property, or other protected materials without prior written permission from Total Sports Repair, Inc. or the applicable owner.

External Links

External links may be provided for convenience. Third-party websites and services are outside the control of TSR Hockey, and we make no representations regarding their content, availability, accuracy, security, or privacy practices.

Your access to and reliance upon third-party websites and their content are at your own risk. You should review the terms and privacy policies of each third-party service you use.

No Warranties

The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, TSR Hockey disclaims all express and implied warranties, including warranties of accuracy, availability, merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the website will operate without interruptions, errors, security vulnerabilities, delays, or harmful components.

Limitation of Liability

To the fullest extent permitted by law, Total Sports Repair, Inc. and its owners, officers, employees, contractors, service providers, and content providers will not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage resulting from:

• Access to or use of the website or services;
• Inability to access or use the website or services;
• Reliance upon information presented through the website;
• Errors, delays, inaccuracies, omissions, or service interruptions;
• Unauthorized access to information transmitted through our systems; or
• Third-party websites, products, services, or conduct.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

SMS and Text-Messaging Terms

By voluntarily providing your mobile telephone number and affirmatively opting into a TSR Hockey text-messaging program, you consent to receive text messages from Total Sports Repair, Inc. d/b/a TSR Hockey at the mobile number you provided.

Messages may include order updates, repair-status notifications, service updates, pickup reminders, appointment information, account notifications, customer-support communications, and promotional offers, depending on the program for which you enroll.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any products or services from TSR Hockey.

You may opt out at any time by replying STOP to any TSR Hockey text message. After opting out, you may receive one final text confirming that your opt-out request has been processed.

For assistance, reply HELP or contact TSR Hockey through TSRHockey.com.

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

You represent that you are the authorized subscriber or customary user of the mobile number you provide. If your mobile number changes or is reassigned, you agree to notify TSR Hockey or opt out before discontinuing use of that number.

Changes to These Terms

We may revise these Terms periodically. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes become effective constitutes acceptance of the revised Terms, where permitted by law.

Conflict of Terms

If these Terms conflict with another policy, notice, or set of terms specifically applicable to a particular product, service, section, or feature, the more specific terms will control with respect to that product, service, section, or feature.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable in a particular jurisdiction, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in full force and effect.

Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles. Any legal action relating to these Terms, the website, or the services of TSR Hockey will be brought in an appropriate state or federal court serving Rockingham County, New Hampshire, unless applicable law requires otherwise.

Privacy Policy

Information We Collect

Depending on how you interact with TSR Hockey, we may collect:

• Your name, mailing address, email address, telephone number, or mobile number;
• Account information, usernames, passwords, and communication preferences;
• Transaction and service information, including purchases, repair orders, appointments, service requests, billing records, and payment status;
• Information about sporting equipment submitted for repair, cleaning, customization, or another service;
• Communications you send to us, including emails, website forms, customer-service requests, and text messages;
• Device and internet information, including IP address, browser type, operating system, device identifiers, referring pages, and website activity;
• Marketing information, including subscription preferences and responses to communications;
• Information you voluntarily submit through our website, applications, forms, or services; and
• Other information collected with your consent or as permitted by law.

Payment-card information may be collected and processed directly by a third-party payment processor. TSR Hockey may not receive or store complete payment-card details.

How We Collect Information

• Directly from you when you submit a form, purchase a product, request a repair, create an account, schedule a service, contact us, or enroll in communications;
• Automatically through cookies, pixels, server logs, analytics technologies, and similar tools;
• From service providers that help us operate our business;
• From social-media platforms when you interact with TSR Hockey’s accounts; and
• From other lawful sources with your authorization or as permitted by law.

How We Use Information

TSR Hockey may use personal information to:

• Provide, operate, maintain, and improve our website, products, repairs, and other services;
• Process purchases, payments, appointments, registrations, repairs, and service requests;
• Create and administer customer accounts;
• Respond to questions and provide customer support;
• Send transactional emails, service notices, repair updates, pickup reminders, and account communications;
• Send text messages when you have enrolled in a TSR Hockey text-messaging program;
• Send marketing communications where permitted by law;
• Personalize website content and measure website performance;
• Protect our website, customers, employees, and business from fraud, misuse, theft, and security threats;
• Enforce our agreements and policies;
• Satisfy legal, regulatory, accounting, and reporting obligations; and
• Carry out another purpose disclosed when information is collected or performed with your consent.

Mobile Information and SMS Consent

TSR Hockey may provide limited mobile information to vendors that act on our behalf and are necessary to deliver and support our messaging program. These vendors may include telecommunications carriers, messaging-platform providers, and technical service providers.

These vendors may use mobile information only to provide contracted services to TSR Hockey and may not use it for their own marketing or promotional purposes.

Message frequency varies. Message and data rates may apply.

You may reply STOP to opt out of TSR Hockey text messages or reply HELP for assistance. Opting out of text messages does not prevent TSR Hockey from communicating with you through non-SMS channels when otherwise permitted.

Cookies and Similar Technologies

TSR Hockey and its service providers may use cookies and similar technologies to operate the website, remember preferences, analyze website traffic, measure advertising and website performance, detect security threats, and understand how visitors use the website.

You may be able to disable cookies through your browser settings. Disabling cookies may affect the availability or operation of certain website features.

How We Disclose Information

We may disclose personal information:

• To vendors and service providers that perform services on our behalf, including website hosting, cloud storage, communications, analytics, payment processing, customer support, shipping, and security;
• To professional advisers, including attorneys, accountants, auditors, and insurers;
• To comply with laws, regulations, subpoenas, court orders, or lawful government requests;
• To investigate fraud, theft, security incidents, violations of our agreements, or threats to the rights and safety of any person;
• In connection with a merger, financing, reorganization, sale of assets, acquisition, or similar business transaction; and
• With your consent or at your direction.

We do not permit service providers to use personal information for purposes unrelated to the services they perform for TSR Hockey. The mobile-number, SMS opt-in, and consent limitations stated in the “Mobile Information and SMS Consent” section apply notwithstanding anything else in this Privacy Policy.

Sale of Personal Information

TSR Hockey does not sell personal information for money. If our data practices change in a manner that constitutes a “sale” or “sharing” under an applicable state privacy law, we will update this Privacy Policy and provide any notices, choices, or rights required by law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal obligations.

Retention periods vary depending on the type of information, the customer relationship, and applicable legal requirements. When information is no longer reasonably required, we may delete, destroy, or de-identify it.

Data Security

TSR Hockey uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, storage system, or internet transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

Your Choices and Privacy Rights

Depending on where you live, you may have the right to request:

• Access to personal information we maintain about you;
• Correction of inaccurate personal information;
• Deletion of certain personal information;
• A portable copy of certain information;
• Information about how your personal information is collected, used, or disclosed;
• Withdrawal of consent where processing is based on consent; or
• An appeal if we deny an applicable privacy request.

These rights may be subject to legal exceptions and identity-verification requirements. To submit a privacy request, contact Total Sports Repair, Inc. by mail at 5 Kelly Road, Salem, New Hampshire 03079, or through TSRHockey.com.

You may unsubscribe from marketing emails by using the unsubscribe link contained in the email. You may opt out of text messages by replying STOP.

TSR Hockey may continue sending non-promotional communications necessary to provide requested services, complete a repair or transaction, respond to a customer-service request, or administer your account.

Children’s Privacy

The TSR Hockey website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us improperly, contact TSR Hockey so that we can investigate and, when appropriate, delete the information. Parents and guardians may provide information concerning a minor when purchasing products, registering for services, or arranging equipment repairs on the minor’s behalf.

Third-Party Websites and Services

The TSR Hockey website may link to third-party websites, applications, payment services, social-media platforms, or other services. We do not control and are not responsible for their privacy, security, content, or data-handling practices. You should review their privacy policies before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. The revised Privacy Policy will be posted on this page with an updated “Last Updated” date. If required by law, we will provide additional notice or obtain consent before applying a material change.

Contact Us

Total Sports Repair, Inc. d/b/a TSR Hockey
5 Kelly Road
Salem, New Hampshire 03079
Website: TSRHockey.com